Customer Service

Quality control specialist overcomes odds: helps others succeed professionally

Thumbnail image for Quality control specialist overcomes odds: helps others succeed professionally June 15, 2011

This quality control monitor in a call center has overcome poverty, racism, a broken home, and growing up in a neighborhood riddled with gang violence, and has…

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Customer service manager combats sexism with professionalism and hard work

Thumbnail image for Customer service manager combats sexism with professionalism and hard work June 10, 2011

This female customer service manager with more than 14 years experience in the high-tech industry shares how she has been treated differently in the workplace…

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